Return Policy

In the case of shipping damage or a mistake with your order, please inform us within 24 hours of delivery and please provide us with photos of damages and photos of the item and/or box.

We will correspond with you and go through the options for shipping and returns.

For change of mind, Artificer offers a 24 hours change of mind policy on all full price items, excluding special orders and customization orders.
In case of a change of mind after 24 hours of purchase and you cannot choose any other product from our store at that time, we can then issue a store credit for the amount.

Note: We cannot issue cash refunds only store credit can be issued.

We will provide you with a quote to ship the items back to us or you can organize your own shipment and you must pay the shipping costs within the 3-day guarantee period or if it’s to be returned or replaced due to the fault of Artificer we will gladly pay for the freight.

The item(s) must be returned in their original packaging, in an unmarked and unused condition, un-assembled, and complete with any accessories or additional items. A restocking fee will apply if the item(s) is returned without original packaging intact.

Any delivery/shipping charges and other fees incurred by you or us are non-refundable.

Once we receive the returned items, we will issue a refund within 3 -5 days.

This policy does not apply to custom made items or special orders. These items are non-refundable and cannot be canceled.

NO RETURN OR REFUND ON CLEARANCE OR DISCOUNTED ITEMS.